WEBINAR - Asking What, When, Why The Business Case for Measuring Sentiment (2020)

Continuing Education Credits: CE Credits:1.0

Tag(s) Employee Experience, Available for SCRP/CRP CE Credit, Available for SHRM-CP/SHRM-SCP PDCs, Available for SGMS/GMS/GMS-T CE Credit, Premium Subscription, Webinar

Publisher Worldwide ERC

WEB02-20-2020 - Asking What, When, Why: The Business Case for Measuring Sentiment

Details:

Available to non-members until 20 March 2020; to members until 20 April 2020; and to Premium subscribers until 20 February 2023

Approximate Course Duration: 1 hour

CE Credits Available: 1 GMS, 1 CRP

PDC Available for SHRM: SHRM-CP, SHRM-SCP = 1 PDC
(For those seeking SHRM PDC, please email eLearning@WorldwideERC.org upon completion).

Description:

Join Altair Global's SVP of Customer Experience, Kelly Tepera, and VP of Innovation, Ryan Agee, as they take a deep dive into why measuring customer sentiment throughout the relocation journey can drive deeper engagement, more experiential data and provide new insights and predictive analytics. They'll explain how types of bias can influence and possibly inflate satisfaction scores and mask the true experience of your relocating employees.